It often starts with a seemingly harmless message. An email that looks like it comes from a bank, a colleague or even a manager. The tone is urgent, the design looks professional and before you realise it, you have clicked a link or entered sensitive information.
In the e-learning Recognising Phishing Attacks, employees are taken through realistic scenarios that show just how convincing phishing emails can be. The course explains how cybercriminals exploit urgency, trust and distraction, and why even experienced employees can fall victim.
Participants learn to recognise the most common warning signs of phishing, such as subtle changes in email addresses, generic greetings, unexpected attachments and pressure to act quickly. The course goes beyond theory and focuses on practical decision-making: what to look for, what to avoid and what to do when a suspicious message appears.
The e-learning combines storytelling, business and private-life scenarios, interactive content and knowledge checks. This ensures employees not only recognise phishing attempts, but also know how to respond correctly and report incidents in line with organisational procedures.
What will participants learn?
After completing this course, participants will:
- understand what phishing is and how it works
- recognise common phishing techniques, including spoofed emails and social engineering
- identify red flags such as urgency, generic greetings and suspicious links
- know how to safely handle links and attachments
- understand the importance of reporting phishing incidents promptly
- know what actions to take if they accidentally click a link or share information
Who is this course for?
This course is suitable for:
- all employees, regardless of role or technical expertise
- organisations that want to reduce the risk of data breaches and fraud
- organisations working under ISO 27001, BIO or NIS2 requirements
- teams that want practical, behaviour-focused security awareness training
Why this course is relevant right now
Phishing remains one of the most effective attack methods used by cybercriminals across Europe. A single successful phishing email can lead to financial loss, data breaches and reputational damage. By training employees to recognise and respond to phishing attempts, organisations strengthen one of their most critical security controls: human awareness and behaviour.