We try to keep communication to users as limited as possible. You are therefore free to enable or disable email notifications. Emails are sent from support@2lrn4.nl or (if configured) from your organisation’s own sender address.
Email templates can be customised per organisation. The administrator (customer role) and the communication role can edit template text so it matches the organisation’s tone of voice.
Email templates
You can use variables in your text with labels such as {first_name}. Available labels differ per template. Images can also be added; keep them small for best deliverability and rendering.
Enable/disable templates (recommendation)
-
Default ON
(recommended enabled) - ❌ Default OFF (recommended disabled)
- ❓ Enable only when the feature is used
| Email template | Trigger | Condition | Recommendation |
|---|---|---|---|
| Reset password | User requests password reset / admin resets password | Valid email address. Note: with SSO users often have no platform password. | ❓ |
| Activity completed | User completes an activity | Email notifications enabled on the activity | ❌ |
| Activity due date | Activity reaches due date | Email notifications enabled on the activity | ❌ |
| Activity failed | User fails a quiz | Email notifications enabled on the activity | ❌ |
| Badge added | Badge is granted | Email notifications enabled in badge management | ❌ |
| Certificate added | Certificate is granted | See certificate configuration | ❓ |
| Course completed | Course completion | Email notifications enabled in course management |
/❌ |
| Course due date | Course end date is reached | End date set + warning days configured + email enabled | ❌ |
| Reward added | Reward is granted | Email notifications enabled in reward management | ❌ |
| User enrolled | User enrolled in a single course | Only relevant when exactly one course is assigned | ❌ |
| User general enrolled | User enrolled in multiple courses (single email with list) | Email notifications enabled in course management |
/❓ |
| Course start date | Course start date is scheduled | Email notifications enabled in course management | |
| Welcome email | User created/imported or welcome triggered manually | Welcome email enabled | ❓ |
| Reminder Email (list) | User starts no activity within X days after activation | Reminder enabled + days configured (edit company) + email enabled | ❓ |
| Webinar start time | Webinar activity start | Email notifications enabled on the activity | ❌ |
| Webinar recording added | Webinar recording added | Email notifications enabled on the activity | ❌ |
| Extra point added | Admin grants extra points | Admin-only action | ❓ |