You sit down at your desk with your first coffee of the day. An email from the director appears in your inbox. The request is urgent. As you read it, your screen freezes. Black. One sentence appears: “Your files are encrypted.”
Your heart skips a beat. What is happening? And what should you do?
The e-learning Incident Response places employees in exactly these moments. The focus is not theory, but real-life pressure, uncertainty and responsibility. Designed for employees who have completed multiple years of awareness training, this course takes the next step: acting correctly under stress.
In a story-driven video, participants follow Casper. A normal workday slowly turns into uncertainty as systems stop responding and customers wait. No panic, no heroics — just the familiar question: could I have prevented this? The story helps participants understand the emotional reality of incidents and the importance of calm and structure.
The course then explains clearly what incident response means. It includes all actions taken when a security incident occurs, such as phishing, malware, ransomware, data breaches or system outages. Incident response does not start with IT — it starts with the employee who notices something unusual.
A strong focus is placed on recognition. Incidents rarely announce themselves clearly. Sometimes signs are obvious, like encrypted files. Often they are subtle: unexpected emails, sudden logouts or colleagues reporting suspicious messages sent in your name. Employees learn to trust their instincts and treat doubt as a warning signal.
Prevention is also addressed. Participants learn how alert behaviour, careful email handling, strong passwords and updated systems reduce risk. At the same time, the course makes it clear that even with good behaviour, incidents can still happen — and that this is reality, not failure.
The core of the course is how to act during an incident. The guidance is clear:
- stop your activities immediately
- do not attempt to fix the issue yourself
- report the incident through the official channel
- record what you observed
Reporting quickly is not overreacting — it is professional behaviour. Every minute matters when limiting damage and protecting colleagues, customers and systems.
Finally, the course highlights individual responsibility. Incident response is a shared effort, but it starts with personal action. Openness, willingness to report and cooperation with the incident response team are essential. Mistakes can happen — hiding them should not.
The key message is clear: incidents are unavoidable, but your response determines the impact.
What will participants learn?
After completing this course, participants will:
- understand what incident response is
- recognise signs of security incidents
- know how incidents can occur
- understand why fast and correct action matters
- know how to act during an incident
- take responsibility as an employee
Who is this course for?
This course is suitable for:
- employees with basic security awareness
- organisations aiming to improve incident handling
- teams working with digital systems and data
- employees who understand that behaviour under pressure matters
Why this course is relevant right now
Cyber incidents are becoming part of everyday reality. Organisations that respond quickly and correctly limit damage and recover faster. Well-trained employees are essential to this success.