Many employees work with personal data every day, often without fully realising it. Customer calls, online forms, newsletters or internal emails: small actions can have serious consequences if privacy rules are not applied correctly.
In the e-learning GDPR in Practice, the focus is on real-life work situations. Through practical examples, participants learn how the General Data Protection Regulation affects customer interactions, internal processes and collaboration with colleagues.
The course explains how to handle personal data responsibly, when consent is required and how to properly document it. Special attention is given to deletion requests (the right to be forgotten) and the importance of transparent communication with individuals.
Participants also learn how to apply data minimisation: collecting only what is strictly necessary, storing data securely and not keeping it longer than required. Applying these principles consistently helps reduce the risk of data breaches and GDPR violations.
With clear explanations, realistic scenarios and practical tips, this e-learning enables employees to confidently apply the GDPR in their daily work.
What will participants learn?
After completing this course, participants will:
- understand how the GDPR applies to daily work activities
- know how to handle personal data of customers and colleagues
- understand when and how consent must be obtained and recorded
- be able to handle deletion requests correctly (right to be forgotten)
- apply data minimisation and secure data storage practices
- know how to act in case of doubt or potential privacy incidents
Who is this course for?
This course is suitable for:
- employees with customer-facing or administrative roles
- organisations aiming to embed privacy into daily operations
- teams that want to apply GDPR rules in practice
- organisations looking to prevent data breaches and fines
Why this course is relevant right now
Many privacy incidents result from uncertainty in daily processes rather than malicious intent. This course helps employees understand their responsibilities and ensures that GDPR compliance becomes part of everyday behaviour.